WE ARE HERE TO HELP
Australians around the nation are experiencing different situations and different levels of restrictions, and our dealerships are no different. However, we know that for a lot of people life needs to keep moving and so with most of our dealerships open, we are ready to support you.
So if you are looking to buy a new D-MAX or MU-X for work or your next adventure or servicing your current vehicle, we are here to help. We can probably even come to you.
SALES & SERVICE
Most of our dealerships across Australia are open and are dedicated to offering the highest level of customer service possible. However, levels of restrictions vary state by state, so some dealers have adjusted their operations accordingly. We do note that in accordance with the Victorian Government's Stage 4 restrictions, our Melbourne metropolitan dealerships have closed. However, limited service centres remain open in a reduced capacity, to support eligible emergency repairs and recalls only.
So for any Sales or Service requests please contact your dealer by phone or email first and they will be happy to discuss the range of sales and service options available to you.
To find and contact your local dealer, please click the link below.
YOUR SAFETY, OUR PRIORITY
We are dedicated to you receiving safe and responsible customer service at all times.
To safeguard your health, here is how we can help.
HOW WE CAN HELP
Where possible Participating Dealers are offering a number of initiatives to safeguard your health. Please check directly with the Dealer in advance if they are able to offer the service you require. Scroll for more details.
TEST DRIVE AT HOME
Participating Dealers are offering to bring an Isuzu to your home to test drive in your local area.
REMOTE SALES SUPPORT
Dealers can provide a first-hand sales experience from the comfort of your own home.
VEHICLE PICK UP & DROP OFF
Participating Dealers are offering pick-up and drop-off of vehicles for your next service.
VEHICLE & DEALERSHIP SANITISATION
Vehicles will be sanitised before test driving, as well as before and after a service. Dealers have also increased the frequency of cleaning of high touch surfaces.
SOCIAL DISTANCING
Dealers will refrain from handshaking and are practising 1.5m social distancing.
CASHLESS PAYMENTS
Safe and easy cashless payment options are available for both sales and service customers.
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ANY QUESTIONS?
Here’s a list of commonly asked questions that may assist you.
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A: While the majority of our dealerships across Australia are currently open and are continuing to serve our customers, some have adjusted their hours of operation. To check the opening hours of your local Authorised Isuzu UTE Dealership please contact them directly. For contact details please visit Find a Dealer.
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A: While the majority of our dealerships across Australia are currently open and are continuing to serve our customers, some have adjusted their hours of operation. If your new vehicle delivery has been impacted, your selling Dealer will be in contact with you. If you’d like to speak to our Customer Relations Team, they can be contacted on 1300 147 898 (Monday to Friday 9.00am – 5.00pm AEST) or through web enquiry.
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A: While the majority of our dealerships across Australia are currently open and are continuing to serve our customers, some have adjusted their hours of operation. Please contact your local Authorised Isuzu UTE Dealership to discuss your test drive options. To find your local dealership please visit Find a Dealer.
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A: While the majority of our dealerships across Australia are currently open and are continuing to serve our customers, some have adjusted their hours of operation. If your upcoming service booking has been impacted, your local Authorised Isuzu UTE Dealership should have been in contact with you to discuss an alternate booking to undertake your service. If there is no change to your service booking your local Authorised Isuzu UTE Dealership will be expecting you at the prearranged time. Should you need assistance to find an alternative location to have the service carried out please visit Find a Dealer or contact our Customer Relations Team on 1300 147 898 (Monday to Friday 9.00am – 5.00pm AEST) or through web enquiry.
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A: While the majority of our dealerships across Australia are currently open and are continuing to serve our customers, some have adjusted their hours of operation. If your upcoming recall booking has been impacted, your local Authorised Isuzu UTE Dealership should have been in contact with you to discuss an alternate booking to undertake your recall . If there is no change to your booking your local Authorised Isuzu UTE Dealership will be expecting you at the prearranged time. Should you need assistance to find an alternative location to have the service carried out please visit Find a Dealer or contact our Customer Relations Team on 1300 147 898 (Monday to Friday 9.00am – 5.00pm AEST) or through web enquiry.
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A: While the majority of our dealerships across Australia are currently open and are continuing to serve our customers, some have adjusted their hours of operation. If your repair work booking has been impacted, your local Authorised Isuzu UTE Dealership should have been in contact with you to discuss your individual situation. If this has not happened, please contact our Customer Relations Team on 1300 147 898 (Monday to Friday 9.00am – 5.00pm AEST) or through web enquiry.
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A: Yes, Isuzu Roadside Assistance is still available for eligible vehicles at this time and will continue to operate until otherwise instructed by the Government. However, the State Motoring Clubs & Assist Australia have amended their process to ensure the safety of our customers and their staff due to COVID-19. They will be asking customers an additional series of health-related questions for all roadside related calls as below:
Are you displaying symptoms of cold or flu? Have you returned from overseas in the last 14 days, or are you in self isolation?
Have you been exposed to anyone with COVID-19 (Corona Virus)? The expectation is that if the customer answers in the affirmative, social distancing approaches can be put in place to satisfy both the customers’ needs and the well-being of all attending staff. For example, plans for unattended or distanced vehicle pick up in the event of a tow requirement.
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A: While the majority of our dealerships across Australia are currently open and are continuing to serve our customers, some have adjusted their hours of operation. Please contact your local Authorised Isuzu UTE Dealership to discuss your parts requirements. To find your local dealership, please visit Find a Dealer.
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A: It is recommended that servicing is performed as close to the recommended intervals a possible however IUA understand that this may not be feasible for all owners in this current situation and because of COVID-19 restrictions. The majority of our dealerships across Australia are currently open and continuing to serve our customers, including their servicing requirements. Failure to have services performed in accordance with the Manufacturer’s specifications will not void your warranty, however should there be any defects or failures attributable to incorrect or lack of appropriate maintenance as per the Warranty and Service Schedule these may not be covered by the Manufacturer’s new vehicle warranty. If you would like to discuss your individual situation, please contact our Customer Relations Team on 1300 147 898 (Monday to Friday 9.00am – 5.00pm AEST) or through Owner Enquiries.
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A: The majority of our dealerships across Australia are currently open and continuing to serve our customers, including their servicing requirements. If you would like to discuss your individual situation, please contact our Customer Relations Team on 1300 147 898 (Monday to Friday 9.00am – 5.00pm AEST) or through Owner Enquiries.
CUSTOMER SERVICE
If you have any questions on our business operations that a dealer can’t help you with please feel free to contact our Customer Relations Team directly.
They can be contacted Monday - Friday 9am - 5pm (EST) on 1300 147 898 or via our website with the link below.
Every Isuzu D-MAX and MU-X comes standard with a comprehensive, bumper-to-bumper 6 year/150,000km^ warranty.
Ensuring you're covered for any unexpected bumps in your journey.
Enjoy the peace of mind knowing there will be no surprises in your servicing costs.
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^6 years/150,000km (whichever occurs first), for Isuzu UTE Vehicles with a Warranty Start Date on or after 1/1/19. Excludes trays & accessories. <The Roadside Assistance Program (“RSA Program”) provides Coverage to RSA Eligible Vehicles with a Warranty Start Date on or after 1/9/20 for a maximum of 7 years (unlimited kilometres). Initial 13 months Coverage provided from the Warranty Start Date. The Coverage will be reset for another 13 months from each date that a Participating Isuzu UTE Dealer conducts a Scheduled Service on the vehicle. For full terms & conditions & customer eligibility click here. >The Capped Price Servicing Program ("CPS Program") applies to CPS Eligible Vehicles at Participating Isuzu UTE Dealers only. For 19MY & later vehicle models, the Capped Price Servicing covers the first 7 Scheduled Services for up to 7 years/105,000km (whichever occurs first). CPS Program is subject to change. For full terms & conditions, current pricing & model eligibility click here.